Patient-centered Care as Value-added Service by Compounding Pharmacists
Author(s): McPherson Timothy B, Fontane Patrick E, Day Jonathan R
Issue: Jul/Aug 2013 - Volume 17, Number 4
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Page(s): 339-343
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Abstract: The term “value-added” is widely used to describe business and professional services that complement a product or service or that differentiate it from competing products and services. The objective of this study was to determine compounding pharmacists’ self-perceptions of the value-added services they provide. A web-based survey method was used. Respondents’ perceptions of their most important value-added service frequently fell into one of two categories: 1) enhanced pharmacist contribution to developing and implementing patient therapeutic plans and 2) providing customized medications of high pharmaceutical quality. The results were consistent with a hybrid community clinical practice model for compounding pharmacists wherein personalization of the professional relationship is the value-added characteristic.
Related Keywords: Timothy B. McPherson, Patrick E. Fontane, PhD, Jonathan R. Day, pharmacist survey, pharmacist roles, compounding value added, professional services, customized medications, individualized preparations, counseling, pharmacist patient relationship, patient education, patient care planning, healthcare team
Related Categories: BUSINESS, PEER-REVIEWED, PATIENT EDUCATION, PATIENT COMPLIANCE, PATIENT ASSESSMENT, PROFESSIONAL ISSUES