Patient-centered Care as Value-added Service by Compounding Pharmacists

Author(s):  McPherson Timothy B, Fontane Patrick E, Day Jonathan R

Issue:  Jul/Aug 2013 - Volume 17, Number 4
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Abstract:  The term “value-added” is widely used to describe business and professional services that complement a product or service or that differentiate it from competing products and services. The objective of this study was to determine compounding pharmacists’ self-perceptions of the value-added services they provide. A web-based survey method was used. Respondents’ perceptions of their most important value-added service frequently fell into one of two categories: 1) enhanced pharmacist contribution to developing and implementing patient therapeutic plans and 2) providing customized medications of high pharmaceutical quality. The results were consistent with a hybrid community clinical practice model for compounding pharmacists wherein personalization of the professional relationship is the value-added characteristic.

Related Keywords: pharmacist survey, pharmacist roles, compounding value added, professional services, customized medications, individualized preparations, counseling, pharmacist patient relationship, patient education, patient care planning, healthcare team

Related Categories: BUSINESS, PEER-REVIEWED, PATIENT EDUCATION, PATIENT COMPLIANCE, PATIENT ASSESSMENT, PROFESSIONAL ISSUES

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