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Abstract:  The purpose of this study was to determine the satisfaction and/or dissatisfaction of women who received hormone replacement therapy education and management of therapy services from a pharmacist consulting service in an urban community pharmacy. Data were collected via a questionnaire administered by mail to 200 women who had had a consultation with a woman pharmacist at this pharmacy and who had been on bioidentical hormone replacement therapy for more than 3 months from January 2000 to December 31, 2001. Of the 87 (43.5%) responses received, most were from well-educated women. A majority had heard about the service through referral from their providers (more were referred by medical doctors than by specialists or nurse practitioners). Results on the management section suggest that the pharmacist adequately explained dosage adjustments and effectively made dosage recommendations when necessary. The authors conclude that the results suggest that patient satisfaction was influenced by the pharmacist consultations, pharmacist intervention and consultation for hormone replacement therapy. Since 98.9% of respondents were satisfied and would refer the service to others and 95.4% were very satisfied with the service, the authors conclude that their efforts have proven beneficial. Overall, patients were satisfied with education received, therapy management and services provided.

Related Keywords: Consultation, by pharmacists, patient satisfaction with, Hormone replacement therapy, pharmacist intervention, patient satisfaction with, Intervention, by pharmacists, patient satisfaction with, Patient satisfaction, with pharmacist intervention, in hormone replacement therapy

Related Categories: BUSINESS, HRT

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